Sales Support & Customer Care
· Program Management & Customer Care
· Promotional Tactics & Merchandise
· Sponsorship Negotiation & Implementation
· Marketing & Sales Integration

GMS provides you a turnkey program management experience. We're your solutions partner, implementing each phase of your plan and giving you customized access to your results. Your customer is treated to a seamless brand experience throughout the hosted response and fulfillment process. When you want promotional marketing plans and merchandise, GMS uses our national network to design and deliver the perfect items with the perfect branding. Your sponsorship negotiations and implementations are delivered with the highest quality and expertise, maximizing your marketing dollar. All steps are integrated carefully with your sales process to deliver a consistent brand message from first contact through final sale and beyond.
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Variable Print & Marketing Communications
· Printing: Web-based, variable, digital, offset, large format
· Creative & Design (using your corporate brand standards)
· Full-service Direct Mail
· Broadcast fax & personalized email

GMS puts the marketing industry's most powerful tools into your hands. Using sophisticated Kodak NexPress color digital printers and the high-speed Konica Minolta 1050 black & white digital printers, we create your customized message direct from digital files and deliver it in any number of ways. GMS has assisted many Fortune 1000 companies with direct mail and lettershop, customized collateral, incentive pieces, trade show collateral and more. Standard offset and inkjet printing options round out your capabilities. When you want to deliver the message electronically, we can employ email, broadcast fax and e-certificates to reach your target audience. These variable printing and marketing communications options bring the world within easy reach of your message.
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Lettershop Department
· Tabbing
· Inserting
· USPS presorting and file prep
· Mail piece consulting

GMS prints, preps and delivers your direct mail program with the highest quality standards on the fastest, most efficient turnaround schedules.
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Data Management and Custom Web Applications
· Custom web applications (prospect/lead management)
· Data generation & management (leads, digital assets)
· E-company stores
· Targeted E-Communications (E-mail & Fax, etc.)

GMS is your own data management expert, applying the most sophisticated technology and custom-built applications to your web solutions and internal processes. Highly developed prospect- and lead-management tools allow you to turn contacts into sales. Our online DataPipe integrates seamlessly into a lead management web application. This powerful tool accesses 5 or more national databases with over 1,000 select options to find your audience and deliver your message directly to them. Customized and targeted e-communications deliver your ideal message to your ideal person with the highest accuracy and effectiveness. And when they respond, your site will ensure a sale and create a loyal customer.
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Warehouse, Distribution & Fulfillment
· Inventory management
· Real-time reporting
· Demand fulfillment and shipping

Your inventory is easily stored, tracked and shipped directly through GMS's secure distribution facilities. Choose the services that fit your marketing plan best - pass-through handling, lettershop, hands-on order fulfillment, kit creation, mailing, custom packing and shipping, and much more. When your plan calls for it, GMS is your partner that gets it done and out the door, while you supervise it all remotely-saving you time, money and worry.
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Sales Support & Customer Care
· Call center management with outbound phone, email, fax, data compilation and reporting
· Tactical promotional planning to support brand strategies
· Sponsorship/media placement and negotiation
· Premiums and incentives
· Enrollment and inbound/outbound inquiry handling
· Customized software tools including calendar and appointment tracking
· Event Capture
· Data compilation
· Automated import routines
· Web applications
· Toll-free 1-800 numbers
· Email, fax, telex and mail orders
· Secure shopping cart and credit card processing
· Brand manager liaison services

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Variable Print & Marketing Communications
· Digital-to-print solutions
· NexPress color digital printers
· Konica Minolta 1050 black & white digital printers
· Offset and inkjet printing
· Broadcast e-mail, broadcast fax and e-certificates
· Direct mail campaigns
· Print-on-demand brochures & invitations
· Fulfillment services & reporting
· Premiums and Incentives
· Trade shows
· Product introductions
· Special events
· Thank-you programs
· E-commerce services and online stores

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Lettershop Department

· Tabbing
· Mail inserting
· Metering
· Livestamp affixing
· USPS plant load mail processing
· Mail prep
· Mail piece consulting
· Business/courtesy mail handling and reporting

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Data management & Custom Web Applications
· Database Design
· SQL, Access, Excel, Foxpro (dbase)
· SOWs and/or data models
· Application development
· Secure data transfer (FTP)
· Applications created in HTML, ASP, VB, Java and/or XML
· Secure credit card processing
· Maintenance and updates
· User admin with security levels
· Web applications,
· Soft copy, media transfer or hard list
· Secure Web hosting
· The Tier 1 Hosting Center has no single points of failure (physical or network)
· 99.9% uptime
· Multi-layer security
· Access control and tracking

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Warehouse Distribution & Fulfillment
· Two facilities totaling over 90,000 square feet
· Secure inventory of printed collateral, company apparel, live certificates and displays
· Pick-and-pack, kit creation, shipping, warehouse and order processing
· Inventory management with system reports, minimum/maximum order restrictions, back orders and SKU management, remote client supervision
· Full-service lettershop
· Optimized postage and mail preparation
· Real-time ordering
· Worldwide shipping via major carriers (USPS, FedEx, UPS, DHL)

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